Returns policy
Returns are reviewed case by case: defects, wrong items, missing accessories, or a change of mind when unused.
Updated: 20/08/2026
General rule
Benix reviews returns based on the product condition, the reason, and when you notify us. Acceptance is confirmed in writing or by message from an official channel. It is not automatic on the website.
Common cases
A. A technical defect while the product is used as instructed.
B. The wrong model, variant, or quantity compared with the confirmed order.
C. Missing accessories that were confirmed in the order.
D. A change of mind when the product is unused, uninstalled, and complete with box and accessories.
E. Damage from incorrect installation, hardware tampering, wrong power, or an environment outside the guidance — this is usually not a commercial return.
Installed IoT devices and locks
Door locks, sensors, and devices that have been drilled, cut into a door, or fixed in place are usually not returnable for a change of mind. If a technical defect is found, Benix prioritizes warranty or repair under the product warranty policy.
How to request a return
Contact Benix by the phone or email on the website, with the order code and reason.
Send photos or video of the product condition, labels, and accessories.
Keep the box and accessories until you receive the next instruction.
Can I return a lock after it is installed?+
Usually no. A device already fitted to a door or wall is handled under warranty if there is a technical defect, not as a change-of-mind return.
How soon should I report an issue?+
Please report soon after delivery, with inspection photos. The exact window is confirmed per order and product type.