Inspection policy

On delivery

The customer or the person receiving the goods should inspect the package before signing, within a reasonable scope at the delivery point. If the courier does not allow inspection, note it on the receipt and contact Benix immediately.

What to check

• The carton, seals, and any sign of impact or moisture.

• The model name, color, or lock type against the confirmed order.

• The visible quantity of devices and accessories without breaking a warranty seal if the seal is still intact.

• Visible damage on the device if the package may be opened on site.

If something is wrong

• Photograph the package, seals, and damage before bringing the goods inside if possible.

• Do not install a device that is dented, cracked, or missing an important accessory.

• Contact Benix as soon as you can, with photos and the order code.

Keep the packaging

Keep the box and foam until inspection is finished and, if needed, until a return or warranty request is accepted. Missing packaging can slow verification.