Complaints policy

When to send a complaint

You can send a complaint when an order, product, installation, or after-sales support does not match what Benix confirmed, or when you have not received a reasonable reply after contacting an official channel.

What to include

• The order code or the phone number used to order.

• A timeline of what happened.

• Related photos, video, or messages if you have them.

• The outcome you want Benix to consider.

How we handle it

• Benix confirms receipt by phone or email.

• The relevant team reviews the order, technical, or operations record.

• We reply with a proposed next step. Timing depends on the case and is not stated as a fixed number of hours on the website.

Contact channels

Use the phone number and email published on the website or the Contact page. Those are the official channels for complaints. Benix does not process requests sent through personal accounts that are not listed on the website.